Terms of Service
Terms of Service
Last updated: September 27, 2026
These Terms of Service (“Terms”) govern purchases from swaysteam.com and use of the services provided by SwaySteam.
Please review these Terms and the policies linked below before placing an order. We make these Terms available before purchase and request your agreement through our checkout process. Nothing in these Terms limits rights that cannot lawfully be waived.
1. About SwaySteam
This website is operated by: SwaySteam
Email: swaysteaminfo@gmail.com
Website: https://swaysteam.com
“We,” “us,” and “our” refer to the business identified above. “You” refers to the customer or person using our services.
Our store is hosted on Shopify. Your purchase contract is with us, not Shopify. We use third-party suppliers and service providers to support store operations and order fulfillment.
Our business mailing address is not a return address unless we expressly confirm it in your return instructions.
2. Related Policies
The following policies provide additional information and, where applicable, form part of your purchase terms:
- Returns & Refunds Policy: [INSERT LINK]
- Shipping Policy: [INSERT LINK]
- One-Year Limited Warranty: [INSERT LINK]
Our Privacy Policy explains how personal information is processed and describes applicable privacy choices. It is available through the Privacy Policy link on our website. Acceptance of these Terms does not replace any separate privacy or marketing consent required by law.
For a subject addressed by a specific policy, that policy controls over a general provision in these Terms. Express commitments made as part of your purchase and mandatory consumer protections remain applicable.
3. Eligibility and Accurate Information
To place an order, you must be legally capable of entering into the purchase agreement or act through a parent, guardian, or other person legally authorized to make the purchase.
You agree to provide accurate billing, shipping, and contact information and to use only payment methods you are authorized to use.
If you maintain a customer account, keep its access credentials confidential and notify us promptly of suspected unauthorized access. You are not automatically responsible for activity that applicable law does not permit us to attribute to you.
4. Products and Descriptions
Product descriptions identify the features, specifications, included items, and available options for each product.
Photographs may vary slightly in appearance because of lighting and screen settings. Such variations do not excuse delivery of a materially different or nonconforming product.
Only items expressly identified as included in the selected offer form part of your purchase. Accessories shown for illustration are not included unless the offer states otherwise.
We may update future product offerings, but we will not materially substitute a product in an existing order without your agreement.
5. Prices, Payments, and Promotions
Prices are in U.S. dollars unless expressly stated otherwise. Applicable taxes and shipping charges are displayed before you submit your order.
By submitting an order, you authorize payment of the disclosed total using your selected payment method. Purchases do not create a recurring subscription unless a separate recurring arrangement is clearly disclosed and expressly accepted.
Discounts, bundles, and promotional gifts are governed by the conditions disclosed with the offer. We will not apply undisclosed restrictions or retroactively increase the price of an accepted purchase.
A promotional price applies only to eligible purchases made while the offer is available. Later price changes do not automatically create a right to a price adjustment.
6. Orders, Availability, and Errors
An automated order acknowledgment confirms receipt of your order. It does not prevent us from reviewing payment authorization, availability, or suspected fraud.
We may decline or cancel an order for a legitimate reason, including unavailable inventory, payment failure, suspected fraud, legal restrictions, or a material listing error, subject to applicable law.
If an error materially affects your order, we will explain it and, where appropriate, offer you the choice of proceeding on corrected terms or receiving a refund. We will not charge a higher amount without your authorization.
If we cancel an order after collecting payment, we will promptly refund the amount paid for the canceled items and associated charges as applicable.
Order review does not extend legally required shipment or refund deadlines.
7. Shipping and Delivery
Available destinations, shipping charges, processing periods, and delivery estimates are described in our Shipping Policy and the information presented before purchase.
Processing time and carrier transit time are separate unless an offer expressly combines them.
We use third-party fulfillment partners, and orders may be dispatched from international facilities. We remain responsible for our obligations as the seller.
If we cannot ship within the applicable promised timeframe, we will provide the delay notice, cancellation option, and refund required by law. Where consent to delayed shipment is required, we will obtain it or cancel and refund the affected unshipped order as required.
Carrier delays do not eliminate your rights. Contact us if tracking appears incorrect or a package has not arrived. A carrier’s delivery scan is evidence we may consider, but it is not automatically conclusive when delivery is genuinely disputed.
We do not treat our responsibility as automatically ending when a package is handed to a carrier.
8. Address Changes and Customer Cancellations
Contact swaysteaminfo@gmail.com promptly if you need to cancel an order or correct a delivery address.
We will attempt to accommodate requests before dispatch, but changes may not be possible once fulfillment has progressed. If an order cannot be stopped, the applicable return terms remain available.
If an incorrect address supplied by you causes additional delivery costs, we will explain any proposed charge and obtain your agreement before arranging a paid reshipment. We will not impose an undisclosed penalty.
These provisions do not restrict cancellation or refund rights arising from delayed shipment, non-delivery, or other applicable legal protections.
9. Returns and Refunds
Our Returns & Refunds Policy provides a 30-day period from delivery to request an eligible return and explains product condition requirements, authorization, dispatch deadlines, and refund procedures.
For ordinary change-of-mind or dissatisfaction returns, customers arrange and pay for tracked shipping to our designated return facility in China. Return shipping can be expensive; contact us before purchasing if you would like information to help estimate the cost.
Request return instructions before sending a product. Do not use the address on the original parcel or our business mailing address unless we confirm it.
When you select and pay your own return carrier, keep the receipt and tracking details. We ordinarily assess the return after receipt. Claims involving a missing return will be considered using available evidence and applicable law; our own errors or improper refusal of a delivery will not automatically be attributed to you.
Different procedures and shipping arrangements apply to confirmed defective, damaged, or incorrect items and returns required under our warranty.
These Terms do not impose additional return fees or shorten the rights described in our Returns & Refunds Policy.
10. Limited Warranty
SwaySteam One is covered by our One-Year Limited Warranty for eligible defects in materials and workmanship under the conditions stated in that policy.
The warranty period begins on delivery.
An approved warranty replacement generally carries a US $40 total charge, including standard shipping and applicable taxes on that charge, unless a no-charge remedy applies.
The charge does not apply to confirmed defects present at delivery, original transit damage, incorrect items, or other situations identified in the Warranty Policy or requiring a free remedy under applicable law.
Please inspect your product promptly and report arrival issues within five business days after delivery. This is a request for prompt reporting, not an automatic forfeiture of rights. A report after five business days does not, by itself, make the $40 charge payable.
Damage actually caused by misuse, accidents, incompatible voltage, or other excluded causes is not covered to the extent stated in the Warranty Policy. An unrelated manufacturing defect is not automatically excluded.
The Warranty Policy contains the complete coverage, claim procedure, replacement terms, and legal-rights disclosures. These Terms do not disclaim or reduce those commitments.
11. Safe Product Use
Read and follow the supplied operating instructions, electrical requirements, fabric-care labels, and safety warnings.
Use the appliance only with a compatible electrical supply. Do not assume that a plug adapter changes voltage or makes the product suitable for every destination.
Hot surfaces and steam can cause burns. Do not direct steam toward people or animals or use the appliance on clothing while it is being worn.
Stop using a product that appears unsafe and contact us. We will not require unsafe operation or disassembly to demonstrate a claim.
These instructions do not transfer responsibility for product defects to you or waive liability that cannot lawfully be excluded.
12. Digital Content and Promotional Gifts
Where an offer includes a digital guide or other downloadable content, you receive a nonexclusive license for personal, noncommercial use.
You may not resell, publicly redistribute, or commercially reproduce that content without permission, except where permitted by law.
Digital care guidance does not replace the appliance’s safety instructions or the garment manufacturer’s care directions.
Treatment of promotional gifts in a return is governed by the conditions disclosed with the offer and our Returns & Refunds Policy. We will not impose an undisclosed gift charge or retrospectively reduce a refund because you accessed an included digital guide.
13. Permitted Website Use
You must not use the website to commit fraud, impersonate another person, submit malicious software, gain unauthorized access, interfere with security, or infringe another person’s rights.
We may take proportionate action to protect the website, including restricting access associated with reasonably suspected unlawful or harmful activity.
An access restriction does not eliminate our obligations concerning an existing paid order, refund, warranty claim, or privacy request.
14. Intellectual Property
Website text, original images, graphics, logos, and digital materials are owned by us or used under license, except where otherwise identified.
You may browse the website and retain reasonable copies for personal shopping, order records, or exercising your rights.
Other reproduction, commercial exploitation, or misleading use of our branding requires permission unless authorized by law. Nothing here restricts fair use, lawful criticism, or other protected activity.
15. Reviews and Customer Content
You may share honest opinions about our products and service. We do not prohibit negative reviews or condition a refund or warranty remedy on removing a truthful review.
If you voluntarily submit content for publication as a review, you retain ownership and grant us a nonexclusive, royalty-free license to display and reproduce it in connection with that review. We may make formatting adjustments that do not materially change its meaning.
We will seek separate permission before using your identifiable review photographs or videos in standalone advertising beyond the review context.
Private support messages and warranty evidence are not treated as public reviews or automatically licensed for advertising.
We may moderate unlawful, fraudulent, irrelevant, abusive, or privacy-invasive content, but not merely because it criticizes us.
16. Privacy and Third-Party Services
Shopify and other providers process information to support store hosting, checkout, payments, fulfillment, and related functions. Relevant processing may occur outside your state or country.
Where Shopify Network Intelligence is enabled, Shopify also processes information from interactions with our store, other merchants, and Shopify to provide enhanced services. These services can include advertising-related activities subject to applicable consent and opt-out choices.
Our Privacy Policy describes the services actually used and the available controls. You can also review Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.
Third-party websites and services may have their own terms. Their involvement does not remove our responsibility for the products we sell or our handling of personal information.
17. Service Communications
We may contact you about payments, orders, shipment updates, product safety, returns, warranty claims, and other service matters.
Agreement to these Terms does not, by itself, constitute consent to marketing text messages or other communications requiring separate consent.
You can unsubscribe from promotional emails using the instructions in those messages. Necessary service communications may continue.
18. Website Availability and Responsibility
We take reasonable steps to keep the website accurate, secure, and available, but access may be interrupted by maintenance, technical faults, or events outside our reasonable control.
To the extent permitted by law, we are not responsible for losses caused solely by your unlawful website use or by an independent third-party service you choose outside our purchase and fulfillment arrangements, where we did not cause or contribute to the loss.
No provision in these Terms:
- Disclaims the express product warranties or purchase commitments we make.
- Excludes an implied warranty where such exclusion is prohibited.
- Excludes liability for fraud, willful misconduct, or gross negligence.
- Excludes liability for personal injury or property damage where the law prohibits exclusion.
- Removes mandatory refund, replacement, privacy, or other consumer rights.
These Terms do not impose a blanket waiver of claims or a universal monetary cap on remedies available under law.
19. Events Beyond Reasonable Control
Natural disasters, severe weather, transportation disruptions, or similar events may affect performance.
We will communicate material effects on an order and take reasonable steps to address them. Such events do not automatically excuse refund obligations, legally required delay notices, or other nonwaivable duties.
20. Questions and Disputes
Please contact swaysteaminfo@gmail.com with your order number and a description of the issue so we can attempt to resolve it.
Contacting us first is encouraged but is not a condition for exercising rights that cannot lawfully be restricted.
These Terms do not require mandatory arbitration, waive class actions, restrict access to small claims court, or shorten a legal filing period.
You remain free to contact your payment provider, a consumer protection authority, or a court where permitted by law. A good-faith payment dispute does not itself create an additional penalty or administrative fee.
Applicable law and court jurisdiction are determined under the governing legal rules. These Terms do not deprive you of mandatory protections available in your state.
21. Changes to These Terms
We may update these Terms for future purchases and services. The revised version will show an updated date.
The terms and promises applicable when you purchased continue to govern that purchase. We will not retroactively reduce an existing warranty, introduce a new replacement fee, or remove an accrued refund right.
We will provide notice and obtain agreement where required for material changes affecting an ongoing relationship.
22. General Provisions
If a provision is found unenforceable, it will be disregarded or limited only to the extent permitted by law, without removing mandatory consumer protections. The remaining provisions continue to apply where legally possible.
Our failure to enforce a provision on one occasion does not automatically waive it on another.
These Terms and the applicable purchase policies describe our agreement, but they do not erase express representations or promises forming part of your purchase.
23. Contact
For questions about these Terms or your order:
SwaySteam
Email: swaysteaminfo@gmail.com
Website: https://swaysteam.com
Written correspondence may be sent to the business identified in Section 1. Obtain separate instructions before returning any product.