Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how SwaySteam collects, uses, discloses, and retains personal information when you visit swaysteam.com, purchase our products, contact us, or otherwise interact with our services.

In this policy, “personal information” means information that identifies, relates to, or can reasonably be linked to an individual or household.

1. Who We Are

SwaySteam is operated by: SwaySteam
Privacy contact: swaysteaminfo@gmail.com
Website: https://swaysteam.com

References to “SwaySteam,” “we,” “us,” and “our” mean this business.

This policy describes our privacy practices. Shopify, payment services, and other third parties may also process information independently under their own privacy notices.

2. Personal Information We Collect

The information involved depends on how you interact with us.

Contact and delivery information

When you place an order or contact us, we collect information such as your name, email address, billing address, shipping address, and telephone number where provided.

We use this information to process and deliver orders, communicate with you, and provide customer support.

Order and transaction information

We collect information about products purchased, order numbers, prices, discounts, payment status, shipping and delivery updates, cancellations, returns, refunds, and warranty claims.

Payments are processed through the payment services available at checkout. Those services collect the payment details needed to complete your transaction. We receive transaction information needed to manage the order, which may include payment method details, limited card information, and fraud-screening results.

Do not send full payment card numbers, card security codes, or account passwords to our customer service email.

Customer service and warranty information

We collect the information you provide in emails, support requests, return requests, and warranty claims. This can include descriptions of product problems, proof of purchase, photographs, and videos.

Please limit photographs and videos to what is reasonably necessary to show the issue. Avoid including unrelated people, private documents, or other unnecessary personal information.

Warranty evidence is used to assess and resolve the claim. We will obtain separate permission before using identifiable claim photographs or videos in promotional materials.

Device and website activity information

Our website and its service providers collect technical information such as IP address, browser and device type, operating system, cookie identifiers, referring pages, and interactions with our store.

Depending on the technologies enabled and your privacy choices, this can include pages viewed, products viewed, cart activity, checkout events, and advertisement interactions. An IP address may also indicate an approximate location.

Account information

If you use an available customer account feature, we process the information needed to provide account access, display order history, and manage account preferences.

Marketing preferences and voluntary submissions

If you subscribe to marketing or submit a review, we collect the contact details, preferences, and content you provide. Reviews submitted for publication may display your chosen name and submitted content.

Store-specific collection details

[BEFORE PUBLICATION: Confirm the categories above against the store’s actual practices. Identify any additional collection, including chat transcripts, session recordings, SMS interactions, advertising audience profiles, or information collected by installed apps. Remove categories that are not collected.]

3. Where Information Comes From

We obtain personal information:

Directly from you when you order, contact us, submit content, or provide preferences.
Automatically through our website and the technologies described in this policy.
From Shopify and payment providers in connection with transactions, store operation, and fraud prevention.
From fulfillment partners and carriers providing order and delivery updates.
From enabled apps and advertising or analytics partners, as identified below.

Current analytics, advertising, and other relevant integrations:

[INSERT THE ACTUAL SERVICES ENABLED, THEIR FUNCTIONS, AND RELEVANT PRIVACY LINKS. Confirm website pixels, server-side advertising integrations, email tools, review tools, chat services, and any session-recording tools. If a category is not used, state that accurately.]

4. How We Use Personal Information

We use personal information as relevant to:

Accept payments and process, fulfill, and deliver orders.
Provide order confirmations, shipping updates, and other service communications.
Handle questions, complaints, returns, refunds, and warranty claims.
Deliver purchased or included digital content.
Provide account features and remember appropriate preferences.
Maintain, troubleshoot, secure, and improve the store.
Detect and investigate fraud, unauthorized transactions, and misuse.
Maintain accounting and transaction records.
Meet legal obligations and establish, exercise, or defend legal claims.
Send marketing communications and measure marketing performance, subject to applicable requirements and your choices.
Support the advertising and analytics activities specifically disclosed in this policy.

We will provide additional notice and obtain consent where required before using personal information for a materially different purpose.

5. How We Disclose Personal Information

We disclose information as needed for the following purposes:

Store operations and technology

Shopify and providers supporting website hosting, checkout, communications, customer accounts, and other enabled store functions receive the information needed for their services.

Payments and fraud prevention

Payment processors, payment networks, and fraud-prevention providers process transaction, contact, billing, and relevant technical information to facilitate and protect payments.

Fulfillment and delivery

Suppliers, fulfillment partners, warehouses, and carriers receive information needed to prepare, ship, deliver, or handle a return. This can include your name, delivery address, contact details, and ordered products.

Customer support and warranty assessment

Providers helping us resolve support requests or assess product faults may receive relevant order details, correspondence, and product photographs or videos. We seek to limit disclosures to information reasonably needed for the task.

Analytics and advertising

Disclosures to analytics and advertising partners depend on the integrations identified in Section 3, the practices specified in Section 7, and your applicable privacy choices.

Professional and legal purposes

We may disclose relevant information to professional advisers or authorities when reasonably necessary to comply with law, respond to valid legal process, investigate fraud, protect rights or safety, or resolve disputes.

Business transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable safeguards and legal requirements.

At your direction

We may disclose information when you request an integration, authorize a disclosure, or submit information for public display.

6. Shopify

Our store is hosted on Shopify. Shopify processes personal information to operate and support the store, checkout, and related services.

Read Shopify’s Consumer Privacy Policy for information about Shopify’s processing and available choices.

Shopify Network Intelligence

[VERIFY BEFORE PUBLICATION: If Shopify Network Intelligence is enabled, retain the following paragraph and remove this instruction. If it is disabled, remove the paragraph and accurately describe any other Shopify enhanced services in use.]

We use Shopify Network Intelligence. Shopify processes information about your interactions with our store together with information about your interactions with other merchants and Shopify to provide enhanced services, including services that help protect, improve, and market our business. This can involve processing by Shopify and other parties in other countries. Advertising-related processing is subject to applicable privacy choices. You can use our opt-out controls described below and visit Shopify’s Privacy Portal to learn about choices concerning Shopify’s processing.

7. Cookies, Analytics, and Advertising Choices

Cookies, pixels, and similar technologies can support checkout, security, saved preferences, analytics, and advertising.

Some technologies are necessary to provide requested store functions. Others support measurement, personalization, or advertising and are subject to applicable consent or opt-out requirements.

Third-party tracking technologies, where enabled, may allow their providers to collect information about activity across websites and over time.

Our sale, sharing, and targeted advertising practices

[BEFORE PUBLICATION: State whether the business sells personal information, shares it for cross-context behavioral advertising, or processes it for targeted advertising. Identify the actual information categories and recipient categories involved, including the applicable preceding 12-month period. If none occurs, state that only after checking all pixels, apps, server-side integrations, and Shopify settings.]

Certain advertising-related disclosures can be legally classified as a “sale” or “sharing” even when no money is paid for the information.

Privacy controls

Manage applicable cookie preferences here: [INSERT WORKING COOKIE-PREFERENCES LINK OR EXACT ACCESS INSTRUCTIONS].

Exercise applicable sale, sharing, and targeted advertising opt-outs here: [INSERT WORKING “DO NOT SELL OR SHARE MY PERSONAL INFORMATION” LINK].

You may also contact swaysteaminfo@gmail.com about these choices.

We process legally recognized opt-out preference signals, including Global Privacy Control, as required by applicable law. A browser-based signal generally applies to that browser or device, and we apply it more broadly where required and where we can associate it with you.

Traditional browser “Do Not Track” signals are different from Global Privacy Control. [CONFIRM AND INSERT THE STORE’S ACTUAL RESPONSE TO TRADITIONAL DO NOT TRACK SIGNALS.]

Browser settings can also delete or block cookies. Blocking necessary cookies may affect checkout or other requested features. Deleting cookies does not necessarily delete information already held by us or our providers.

Opting out of targeted advertising does not eliminate all advertisements or necessary processing for orders, security, and legal obligations.

8. Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing does not stop necessary communications concerning an order, refund, warranty claim, security issue, or privacy request.

Providing contact information for an order does not, by itself, authorize marketing text messages where separate consent is required.

[IF SMS MARKETING IS ENABLED: Insert the actual provider, enrollment and consent practices, applicable information-sharing restrictions, and working opt-out instructions. Otherwise remove this instruction.]

9. Retention and Security

We retain personal information for as long as reasonably necessary for the disclosed purposes, taking into account the following criteria:

Order, payment, and tax records: transaction administration, accounting requirements, disputes, and applicable legal retention periods.
Support and warranty records: resolution of the request, relevant warranty coverage, and related legal obligations.
Account information: provision of the account and appropriate retention after closure.
Marketing information: subscription status, marketing purposes, and records needed to honor opt-outs.
Technical and analytics information: operational, security, and measurement needs and the relevant technology’s retention settings.

Retention periods can differ by category and purpose. Information subject to a legal hold may be retained while the hold applies. We delete or de-identify information when it is no longer needed, subject to lawful exceptions.

We maintain reasonable safeguards appropriate to the information we process. No transmission or storage system is completely secure. This statement does not waive our legal security obligations or your rights.

10. International Processing

Our service providers and business operations may process personal information in the United States and other countries, including China for relevant fulfillment and return operations.

Information may be accessed by authorized personnel or providers outside your state or country. Privacy laws in those locations may differ from those where you live.

We use safeguards required by applicable law for international transfers. Visiting our website does not, by itself, constitute consent to transfers that legally require separate consent or another transfer mechanism.

11. U.S. Privacy Rights

Depending on your state of residence and the law applicable to our business, you may have rights to:

Access personal information and obtain a portable copy.
Request correction or deletion.
Obtain information about collection, uses, sources, and disclosures, including recipient details where required.
Opt out of sale, sharing, targeted advertising, or certain consequential profiling.
Limit certain uses of sensitive information or withdraw consent where applicable.
Appeal a denied privacy request.

We do not discriminate unlawfully against people for exercising privacy rights.

Email swaysteaminfo@gmail.com to submit a request. Include enough information to identify your relationship with the store, but do not send passwords or full payment details.

We may verify identity for access, correction, or deletion and verify an agent’s authority where permitted. We do not require identity verification for an opt-out where the law prohibits it.

We respond within applicable legal deadlines and explain permitted extensions or denials. To appeal, reply with “Privacy Appeal.” Where applicable, our appeal response will explain how to contact the relevant regulator.

12. Additional California Disclosures

The categories, sources, purposes, and recipients described in Sections 2–7 provide information about our data practices.

[BEFORE PUBLICATION: Confirm and expressly identify the categories actually collected, disclosed for business purposes, sold, or shared during the preceding 12 months, or since operations began if shorter. Map each disclosed, sold, or shared category to its recipient categories. Do not describe merely possible activity as historical activity.]

Sensitive personal information

[INSERT THE ACTUAL SENSITIVE-INFORMATION CATEGORIES PROCESSED, THEIR PURPOSES, AND WHETHER ANY USE TRIGGERS A RIGHT TO LIMIT. Check account credentials and payment processing; do not assume ordinary retail activity involves no sensitive information.]

California residents may also contact us regarding disclosures for third parties’ own direct marketing under California’s Shine the Light law, where applicable.

13. Children’s Privacy

Our store is intended for an adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact swaysteaminfo@gmail.com so we can investigate and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16 for cross-context behavioral advertising. We comply with applicable additional protections for minors.

14. Third-Party Services

Our website may contain links or integrations leading to third-party websites, payment services, or social platforms.

Their privacy practices are governed by their own notices. This does not remove our responsibility for personal information we disclose to them.

15. Policy Updates

We may update this policy to reflect changes in our practices, services, or legal obligations.

The updated version will display a revised date. We will provide additional notice and obtain consent where required for material changes.

Continued use of the website does not replace consent where the law requires it.

16. Contact Us

For privacy questions, requests, complaints, or an accessible version of this policy:

SwaySteam — Privacy Requests
Email: swaysteaminfo@gmail.com

You may also write to the business address in Section 1.