Returns & Refunds Policy

Last updated: September 27, 2026

SwaySteam offers a 30-day return period for eligible physical products purchased directly from swaysteam.com.

Customers pay return shipping for change-of-mind or dissatisfaction returns. Separate procedures apply to defective, damaged, or incorrect products.

1. Requesting a Return

Email swaysteaminfo@gmail.com within 30 calendar days after delivery to request a return.

Please provide:

Your order number or other proof of purchase.
The name or email address used for the order.
The product or products you wish to return.

You do not need to demonstrate a defect to request an eligible change-of-mind return. A paper receipt is not required if we can reasonably verify your purchase through other information.

We will provide the applicable return instructions and complete return address. Return authorization is an administrative step to verify eligibility and direct your package correctly, not an unrestricted right to deny an eligible return.

Dispatch your return within 14 calendar days after receiving the authorization, complete address, and instructions. Your package does not need to arrive within those 14 days. Delays caused by us in providing the necessary information will not count against your deadline.

2. Return Eligibility and Product Condition

Our voluntary return policy applies to regularly priced and discounted physical products, including products purchased in bundles.

You may open and reasonably test SwaySteam One for its intended household use during the return period. Opening the packaging or reasonably testing the product does not, by itself, disqualify your return.

Return the product with its included parts and accessories. Original packaging is preferred but is not required if you use suitable protective packaging.

We may decline a voluntary change-of-mind return where the product has been materially damaged by misuse, accidental damage after delivery, or alterations that caused damage, or has been used substantially beyond reasonable evaluation. These restrictions do not apply to damage caused by an underlying product defect or restrict rights provided by law.

If we identify an eligibility issue, we will explain it and give you a reasonable opportunity to provide relevant information. We do not impose arbitrary deductions or undisclosed fees.

3. Preparing Your Package

Before shipping:

Obtain the complete authorized return address and instructions from us.
Package the product securely to protect it during transit.
Follow the product’s instructions for safe handling and preparation for shipment.
Include your order number or return reference.
Use a shipping service with tracking through delivery.
Retain your shipping receipt and send us the tracking number.

Do not return a product to the address on the original shipping label or to a business mailing address unless we expressly confirm it is the correct return destination.

If the product appears unsafe to handle or ship, contact us before proceeding. Do not operate or dismantle an unsafe appliance to prepare a return.

4. Return Destination and Shipping Costs

For change-of-mind or dissatisfaction returns, you must arrange and pay for tracked shipping to our designated return facility in China.

International return shipping can be expensive. Charges depend on your location, carrier, package dimensions, and weight. You may contact us before purchasing for the complete return address and information needed to obtain a carrier quote.

Return shipping and optional shipping insurance are at your expense for ordinary returns and are not reimbursed. Shipping insurance is recommended.

Complete carrier and customs documents accurately. We will provide necessary return-reference information and reasonable instructions. We will not require a false customs declaration or introduce an undisclosed customs or handling deduction from your refund.

You are responsible for correctly addressing and securely packaging a return shipment you arrange. If the package is delayed, lost, or damaged, contact your carrier and us with the tracking information and shipping receipt.

For ordinary returns, refunds are normally issued after we receive the goods. A shipping receipt alone does not establish delivery. However, we will review relevant evidence and will not hold you responsible for our incorrect instructions, our refusal to accept a properly authorized return, or circumstances where applicable law places responsibility on us.

5. Refund Amount and Processing

For an eligible return, we refund the amount actually paid for the returned product and applicable sales tax attributable to it.

We do not charge a restocking or return-processing fee.

Separately charged original shipping fees are not refunded for ordinary change-of-mind returns unless the offer you purchased or applicable law requires otherwise. If original shipping was advertised as free, we do not deduct an original shipping charge from your refund.

We will inspect the return and issue the eligible refund within 10 business days after receiving it, or sooner where required by law. If there is an eligibility issue, we will explain the issue and any information needed within that period.

Refunds are issued to the original payment method. Store credit will not be substituted without your agreement. If the original payment method cannot receive the refund, we will work with you to arrange an appropriate alternative.

Your bank or payment provider may require additional time to post the credit. Contact us if you have not received a refund confirmation within the processing period above.

6. Bundles and Gifts

For a complete bundle return, return all physical products, included accessories, and complimentary physical gifts supplied as part of that bundle.

Partial bundle refunds are based on the discounted per-item amounts shown on your order. Where no per-item amounts are shown, the amount paid for the bundle is allocated proportionally using the individual selling prices of its components at the time of purchase. Identical units are allocated equal portions of the bundle price.

We do not retroactively increase the price of items you keep or impose an undisclosed gift-value penalty.

Downloading or accessing a complimentary digital guide does not disqualify an otherwise eligible physical product return. We do not deduct a charge for a complimentary digital guide.

If a required physical component is missing, we will contact you to explain the issue and available options before making a return decision.

7. Defective Damaged or Incorrect Items

Contact swaysteaminfo@gmail.com promptly if your product arrives damaged, is incorrect, does not function properly, or appears unsafe.

Provide your purchase information and a description of the problem. We may request reasonable photos or a short video where these can be provided safely. If that is not possible, we will discuss another reasonable assessment method. You do not need to diagnose the technical cause yourself.

Do not continue using an appliance that smokes, sparks, leaks dangerously, or otherwise appears unsafe. We will not require unsafe operation or disassembly to demonstrate a problem.

Defective, transit-damaged, and incorrect-item claims are handled separately from voluntary change-of-mind returns. Where we confirm that we supplied such an item and require its return, we will arrange or pay for reasonable return shipping. Contact us before independently purchasing a return label so we can arrange the appropriate method.

We will provide the refund, replacement, or other remedy required by the applicable warranty and law. We will not require payment for an optional replacement program as a condition of receiving a remedy you are entitled to receive without that charge.

The expiration of the 30-day voluntary return period does not automatically end applicable warranty rights or legal rights concerning defective or nonconforming goods.

8. Exchanges and Cancellations

For an ordinary exchange, contact us first. Unless we agree otherwise, an exchange is handled as an eligible return and refund followed by a separate purchase. Replacement availability is not guaranteed.

To request cancellation before shipment, email us as soon as possible. We will try to stop fulfillment, but changes may no longer be possible once processing has advanced. If the order has shipped, the applicable return procedure may apply.

This does not restrict cancellation or refund rights arising from shipment delays, failure to supply an order, or other circumstances covered by law.

9. Consumer Rights and Existing Orders

This policy does not exclude or limit rights that cannot lawfully be waived, including applicable rights relating to defective goods, written or implied warranties, billing disputes, and legally required refunds.

We will not require you to remove an honest review or release unrelated claims to receive a refund or remedy you are entitled to receive.

Changes to this policy apply prospectively. A later change will not reduce the return rights or binding promises that applied when you placed your order. Where a specific offer gave you more favorable return rights, we will honor those rights.

10. Contact

SwaySteam Customer Support

Email: swaysteaminfo@gmail.com
Website: https://swaysteam.com