One-Year Warranty

One-Year Limited Warranty

Last updated: September 27, 2026

This limited warranty covers SwaySteam One purchased directly from swaysteam.com for delivery within the United States.

An approved replacement under this limited warranty carries a US $40 charge, including standard shipping, unless a no-charge remedy applies as described below.

Please read this policy before purchasing. This limited warranty is separate from our Returns & Refunds Policy and does not limit your nonwaivable rights under applicable law.

1. Who Provides This Warranty

This limited warranty is provided by : SwaySteam
Mailing address: Brooklyn New York national drive 2260
Email: swaysteaminfo@gmail.com
Website: https://swaysteam.com

In this policy, “we,” “us,” and “our” refer to the warranty provider identified above.

The mailing address is not a product-return address unless we specifically confirm it in your return instructions.

2. What This Warranty Covers

This warranty covers defects in materials and workmanship affecting the SwaySteam One appliance and its integrated components under normal household use in accordance with the supplied instructions.

Coverage is available to the original purchaser or a gift recipient who can provide reasonable proof of the original purchase from swaysteam.com.

Product registration and original packaging are not required to make a warranty claim.

Separately supplied accessories, promotional gifts, and digital products are not covered by this appliance warranty unless expressly stated in the applicable product offer. This does not affect any separate warranty or rights available under applicable law.

3. Warranty Period

Coverage begins on the date the product is delivered and continues for twelve (12) months.

Please notify us promptly after discovering a problem and before this warranty period expires to claim coverage under this written warranty.

A claim reported within the warranty period remains eligible for assessment even if our review or replacement process continues beyond the expiration date.

This period does not shorten any separate statutory rights, legally required extensions, or applicable time limits for bringing a legal claim.

4. Products Arriving Defective, Damaged, or Incorrect

Please inspect your product promptly after delivery and notify us at swaysteaminfo@gmail.com within five (5) business days after delivery if it arrives defective, damaged, or incorrect.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays.

Include your order number or other reasonable proof of purchase, a description of the issue, and photographs or a short video where reasonably available and safe to provide.

The five-business-day reporting period helps us investigate delivery-related problems promptly. Reporting after this period does not automatically invalidate a claim, shorten your warranty, or eliminate rights relating to defects that could not reasonably have been discovered earlier.

Claims reported after five business days will be assessed under this warranty and applicable law. A later report does not, by itself, make the $40 replacement charge payable.

Confirmed defects present at delivery, damage occurring during the original shipment, and incorrect items are handled under the no-charge provisions in Section 6.

Do not operate a product that appears unsafe or disassemble it to demonstrate a problem.

5. Replacement Remedy and the $40 Charge

For a covered defect, we will replace the affected appliance with a new appliance of the same model, subject to the terms below.

Unless a no-charge remedy applies under Section 6, the total replacement charge is US $40, including standard shipping to a U.S. delivery address and any applicable taxes on that charge.

We will explain the claim decision and any applicable charge before requesting payment. We will not charge your payment method without your authorization.

There are no additional inspection, processing, or handling fees for an approved claim.

If the same model is unavailable, we may offer an equivalent replacement with your agreement. If a suitable replacement cannot be provided within a reasonable time, we will refund the purchase price paid for the affected appliance, including applicable sales tax.

If we collect a replacement charge but cannot fulfill the replacement, we will refund that charge.

Any additional remedies required by applicable law remain available.

6. When the Replacement Charge Does Not Apply

We will not charge the $40 replacement fee where:

• We confirm that the product was defective when delivered, was damaged during the original shipment, or was the incorrect item.
• Applicable law requires a remedy without charge.
• The terms or representations applicable to your purchase expressly promised a free remedy for the issue.
• A replacement arrives defective, damaged, or incorrect.
• A covered defect qualifies for a no-charge remedy under Section 9.

We will assess whether a no-charge remedy applies before requesting payment.

You will not be required to purchase a replacement or accept a paid service instead of a free remedy to which you are entitled.

7. What This Warranty Does Not Cover

This limited warranty does not cover problems caused by:

• Accidental damage, including drops, crushing, or improper storage.
• Misuse or operation contrary to the supplied instructions.
• Connection to an incompatible electrical supply.
• Improper cleaning or maintenance that causes damage.
• Modifications or repairs that cause damage.
• Normal cosmetic wear that does not impair operation.

Loss and theft are not covered.

An exclusion applies only to the extent that the excluded cause actually caused the problem being claimed. Customer-caused damage does not invalidate coverage for an unrelated manufacturing defect.

Using a third-party repair service or part, or a broken seal, does not automatically void this warranty. Damage actually caused by that service, part, or modification may be excluded.

These exclusions do not remove your rights concerning a product that was defective or otherwise failed to conform to the sale when supplied.

8. How to Make a Warranty Claim

Contact swaysteaminfo@gmail.com with:

• Your name and contact details.
• Your order number or other reasonable proof of purchase.
• A description of the issue and when it first occurred.
• Photographs or a short video, where reasonably available and safe to provide.

You do not need to diagnose the technical cause of the problem or obtain a technician’s report simply to submit a claim.

We may request reasonable additional information, safe troubleshooting, or inspection to determine whether the issue is covered. If photographs or video cannot reasonably demonstrate the issue, contact us to discuss another assessment method.

Stop using the appliance if it leaks dangerously, sparks, emits smoke, has a damaged cord, or otherwise appears unsafe. We will not require unsafe operation or disassembly as a condition of reviewing your claim.

Claim decisions will be based on this policy and the available evidence. If we deny coverage, we will explain the reason and consider additional relevant information you provide.

If a return is required for warranty assessment or an approved remedy, we will provide the return address and a prepaid shipping method or arrange collection. You will not be charged additional return-shipping costs for a return we require under this process.

Do not ship the appliance to the address on the original package or to our mailing address without instructions. Tell us about any safety concern before shipping so we can provide appropriate handling instructions.

Keep the product until we confirm whether return or inspection is required. We will not require unsafe destruction or handling.

We will assess claims and provide approved remedies within a reasonable time, subject to any shorter deadline required by law. We will communicate material delays and provide an expected dispatch timeframe before collecting a replacement charge.

9. Warranty Coverage for Replacement Appliances

A replacement appliance is covered for the remainder of the original warranty period or ninety (90) days after replacement delivery, whichever is longer.

A covered defect in the replacement during that period will be remedied without another $40 replacement charge.

Any longer coverage or additional rights required by applicable law remain unaffected.

10. Relationship to Returns and Refunds

This warranty is separate from the 30-day return-request period described in our Returns & Refunds Policy.

The five-business-day arrival-issue reporting request does not shorten that return-request period.

Customer-paid shipping for an ordinary change-of-mind return does not automatically apply to a return required under this warranty.

Expiration of the ordinary return window does not end warranty coverage or other rights available under applicable law.

We will not condition a remedy owed to you on removing a truthful review, accepting store credit instead of a legally required refund, or releasing unrelated claims.

11. Your Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

This limited warranty does not disclaim implied warranties or shorten their duration where prohibited by law.

Nothing in this policy excludes or limits liability for personal injury, property damage, fraud, or any other liability to the extent that it cannot lawfully be excluded or limited.

The remedies described here do not replace any additional remedies available under applicable law. If a provision conflicts with a mandatory legal requirement, that requirement will apply.

This policy does not impose mandatory arbitration, require completion of an internal appeal before exercising legal rights, or shorten applicable legal filing periods.

12. Existing Purchases and Contact

The warranty terms and representations applicable when you purchased remain applicable to your order. Later policy updates will not retroactively reduce your coverage or introduce a replacement charge that did not apply to your purchase.

For warranty assistance, questions, or a free copy of this warranty by email or mail, contact:

SwaySteam
Email: swaysteaminfo@gmail.com

You may also write to the warranty provider at the mailing address listed in Section 1.