Shipping Policy

Last updated: September 27, 2026

This Shipping Policy explains order processing, shipping, and delivery for purchases from swaysteam.com.

1. Shipping Destinations and Costs

We ship to eligible U.S. addresses. Available shipping options and applicable charges are displayed at checkout before you complete your purchase.

If your order qualifies for a free-shipping offer, the shipping charge at checkout will reflect that offer.

Shipping availability may vary for Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses. If checkout does not offer shipping to your address, please contact us before ordering.

2. Order Processing

Orders are normally processed and dispatched within 1–3 business days after we receive a completed order with payment authorization and the information needed to fulfill it.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing includes preparing and packing your order for shipment. Creating a shipping label alone does not mean the carrier has received your package.

If an issue prevents timely dispatch, we will contact you as described in Section 5.

3. Estimated Shipping Time

After dispatch, standard shipping is estimated to take 4–12 calendar days.

The two stages are separate:

Order processing: 1–3 business days.
Shipping after dispatch: 4–12 calendar days.

The shipping estimate does not include order-processing time. Calendar days include weekends and holidays, although carrier operations may vary.

These timeframes are estimates rather than guaranteed delivery dates unless we expressly offer a guaranteed service. Any different timeframe applicable to your order will be disclosed before purchase.

We work with third-party suppliers and fulfillment partners, and orders may ship from international facilities. Our business location does not mean that every order ships from a U.S. warehouse.

4. Shipping Confirmation and Tracking

We will send shipping confirmation and available tracking information to the email address provided at checkout.

Tracking may not update immediately after a label is created or between carrier scans. A temporary lack of tracking updates does not necessarily mean that a package is lost.

If you have not received shipping confirmation after the processing period, or tracking shows an issue, contact swaysteaminfo@gmail.com with your order number.

If items ship separately, we will provide available tracking information for each shipment. We will not add shipping charges solely because we choose to split an order.

5. Shipping and Delivery Delays

We rely on third-party shipping carriers to transport and deliver orders. Actual delivery times may be affected by circumstances outside our reasonable control, including carrier backlogs, severe weather, transportation disruptions, customs processing, and peak-season demand.

The estimated 4–12 calendar-day shipping window may be exceeded when these delays occur. If we become aware of a significant delay affecting your order, we will share available updates.

If your order has not arrived within the estimated delivery window, please contact swaysteaminfo@gmail.com. We will investigate with the carrier or fulfillment partner and help resolve the issue.

Delays before dispatch

If we cannot dispatch your order within the applicable stated timeframe, we will notify you promptly, provide a revised shipment date if available, and explain your cancellation and refund options.

We will obtain your consent to delayed shipment where required by law. If the required consent is not obtained, or we cannot fulfill the order, we will cancel the affected unshipped items and provide the required refund within the applicable legal deadline.

Your rights

Carrier delays do not remove our obligations as the seller. Describing delivery times as estimates does not eliminate your rights concerning unreasonable delays, non-delivery, or other failures to fulfill your order.

6. Delivery Addresses and Changes

Please check your delivery address, apartment or unit number, email address, and other delivery details before submitting your order.

Contact us immediately if a correction is needed. We will attempt to update the order, but changes may not be possible after fulfillment or dispatch.

If an incorrect address supplied by you causes a failed delivery or return to sender, we will explain the available options. Any proposed reshipping charge will be disclosed for your approval before reshipment.

We will not charge you to correct a delivery error caused by us.

If the carrier provides delivery instructions or requests information needed to complete delivery, please respond promptly.

7. Missing Packages and Delivery Disputes

If tracking shows delivery but you cannot locate your package, check the delivery location, household members, building reception, and any designated parcel area, then contact us promptly.

We will review the available tracking and delivery evidence and assist with the carrier investigation. A delivery scan is not automatically conclusive when delivery is genuinely disputed.

If a package is confirmed lost before delivery, or the investigation establishes that your order was not properly delivered, we will arrange an appropriate replacement or refund, subject to applicable law.

Theft after a correctly completed delivery will be assessed separately based on the circumstances. Nothing in this policy limits any remedy required by law.

Our responsibility does not automatically end when a package is handed to a carrier.

8. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after receipt and report any item that arrived damaged, defective, or incorrect within five business days after delivery to swaysteaminfo@gmail.com.

Include:

Your order number or other reasonable proof of purchase.
A description of the issue.
Photographs or a short video, where reasonably available and safe to provide.

Keep the product and packaging, if available, while we assess the issue. Original packaging is not a condition for exercising your warranty or statutory rights.

Do not operate or disassemble an unsafe appliance to demonstrate a problem.

The five-business-day period is a request for prompt reporting. Reporting later does not automatically invalidate a claim, trigger a replacement fee, or remove rights relating to a defect discovered later.

Confirmed defects present at delivery, original transit damage, and incorrect items are handled under the no-charge provisions of our Warranty Policy and applicable law. If we require a return for one of these issues, we will provide return instructions and a prepaid return method.

9. Order Cancellations and Returns

Contact us promptly if you wish to cancel an order. We will try to stop fulfillment, but cancellation may not be possible once an order has progressed or shipped.

This does not restrict cancellation or refund rights arising from delayed shipment or other applicable legal protections.

Returns after delivery are governed by our Returns & Refunds Policy. Product warranty claims are governed by our One-Year Limited Warranty.

Do not send a return to the address on the original package or to our business mailing address without obtaining return instructions from us.

10. Contact Us

For shipping questions, tracking assistance, or delivery concerns:

SwaySteam
Email: swaysteaminfo@gmail.com
Website: https://swaysteam.com

Please include your order number and a brief description of the issue so we can locate your purchase and assist you.